View this video to see how to login to the PC that was shipped to you. Below are answers to possible questions that may arise during login.
Potential Problems or Questions:
PC prompts for Region & Keyboard -A few users will be prompted for Region [U.S.] and keyboard [U.S.] (you can skip another keyboard). For most users these questions have been answered on the laptop already.
If you get a Stop sign when you log in, you can correct this by logging in with the correct account. If you used a different Microsoft account, you should be able to log in with your @ptm.services account instead. If you logged in with a local account, follow the instructions in https://e.ptm.services/correct-login.
Microsoft requires that I install Authenticator – You may be prompted to install Microsoft Authenticator App on your phone so that you can complete login. Actually, you can use any TOTP (Time-based One Time Password) Authenticator app like Authy if you already have that installed on your phone. Follow the instructions scanning the QR code into your Authenticator app and entering the numbers from it into your laptop.
Where are my Apps? Once you have logged in, O365 will install Office, Teams and the Zoom client automatically. 7-Zip is already installed. Most users won’t need the Zoom Outlook plugin unless they are scheduling Zoom meetings. No one who uses a company-owned Windows laptop requires installation of the Drata client.
Do I need to Log into Zoom? Unless you are booking meetings with clients, you don’t need to log into Zoom: simply join a meeting. If you are creating meetings with clients, DO NOT CREATE YOUR OWN ACCOUNT WITH YOUR PTM.SERVICES EMAIL. We will create that account for you so that it follows the procedures that are specified in our agreement with Zoom.
PC asks “Who is going to use this PC?” instead of “How would you like to set up?” It won’t let me log into my @ptm.services account.
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If you get “Who is going to use”, you will need to run a simple command to force your PC to allow you to log in with your ptm.services account. To get the command prompt press SHIFT + F10 to open Command Prompt and enter
cd sysprep
It will change to the c:\Windows\System32\Sysprep directory. Then enter
sysprep /oobe
In seconds the PC will power off. When you turn it back on, it may want to reboot again, but in minutes it blinks a bit and comes on. Then it prompts you for Region [U.S.] and keyboard [U.S.] (you can skip another keyboard) and finally you can log in anew.